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Temecula Jewelry Mart
26459 Ynez Road suite e, Temecula, CA 92591, USA
Hours
Open today | 10:00 am – 05:30 pm |
Email, text, or call us anytime. We are always happy to assist you.
Return and Refund Policy
Temecula Jewelry Mart – Return Policy
Only returns in new, unworn, and resellable condition will be accepted. All original components must be included: instruction manuals, packaging, tags, boxes, and accessories. All returns are subject to inspection and approval at the sole discretion of Temecula Jewelry Mart.
🚫 NO RETURNS WITHOUT PRIOR AUTHORIZATION.
What You Need to Know
- Upon receiving and processing your return, we’ll exchange, replace, or credit the original payment method within 3 business days.
- All returned items must include original packaging: envelopes, bags, boxes, tags, manuals, and accessories.
- The customer is responsible for return shipping, and insurance must cover the full value of the returned items.
- Temecula Jewelry Mart is not responsible for lost, uninsured, or damaged shipments.
- We do not accept COD (Cash on Delivery) shipments or returns of hazardous materials.
- Additional fees may apply for:
- Shipping returns without an RA
- Excessive returns or abuse of policy
- Returning items not eligible for return
- Items with verified manufacturing defects will be exchanged for the same or equivalent product.
General Returns
- Returns must be made within 15 days of the purchase date.
- All returns are subject to a 25% restocking fee unless otherwise stated.
- No returns accepted after 31 days.
- All returns require a Return Authorization (RA). You must obtain and clearly mark the RA number on the outside of the box.
- Use a shipping box only — returns sent in envelopes will be refused.
- Unauthorized or improperly packaged returns will be refused and returned to sender at customer’s expense.
Warranty Returns
- Warranty return window: 30 days from invoice date.
- All items will be inspected; credit or exchange will only be issued upon vendor acceptance.
- Returned items deemed fully functional will be shipped back at the customer’s expense.
Items That Are FINAL SALE – No Exceptions
- Watch batteries and capacitors (once opened)
- Leather watch bands or straps (custom or stock)
- Watch movements that have been opened or removed from manufacturer packaging
- Custom jewelry, ring sizing, engraved or altered items
- Special orders or clearance/sale items
- Any worn, damaged, or altered merchandise
Special Item & Parts Returns
- Watch Movements – returns only accepted within 15 days if tested outside the watch case and found defective. Movements installed without testing are not eligible.
- Tools & Equipment – returnable only if defective upon arrival. Manufacturer warranty applies otherwise.
- OEM Watch Parts (e.g., circuits, Omega parts) – must be sealed and unused to qualify for return.
- Fabricated Metals – metals that are cut, annealed, altered, or custom-ordered cannot be returned or exchanged.
Tips for Securely Packaging Your Return
- Use plain, nondescript packaging – avoid placing business names or logos on the outer box.
- If possible, use an alias or discreet name when shipping.
- Do not tape multiple boxes together when sending more than one.
- Pack items under camera surveillance, and capture the tracking number for proof.
- Double-box high-value items and seal the ends with fiber-reinforced or clear tape.
- Do not leave packages in drop boxes. Always schedule a pickup or drop them off inside the carrier’s facility and obtain a receipt with tracking.
How to Request a Return Authorization (RA)
To begin the return process:
- Contact us in-store or by email to request the Return Authorization (RA) form.
- Once approved, an RA number will be provided.
- Clearly mark the RA number on the outside of the shipping box.
- Ship the product using a traceable and insured method.
Contact Information
Temecula Jewelry Mart
📍 Located in Temecula, CA
📞 951-296-9422
Terms of service
Temecula Jewelry Mart – Terms and Conditions of Service
Effective Date: 7/11/2025
By visiting, purchasing from, or engaging in any service provided by Temecula Jewelry Mart (“we,” “our,” or “us”), you agree to be bound by the following terms and conditions. These apply to all customers, visitors, and users of our store, whether in person, by phone, or online.
1. General Conditions
- We reserve the right to refuse service to anyone for any reason at any time.
- All items are subject to availability. Prices and inventory may change without notice.
- Any abuse, misconduct, fraud, or violation of store policies may result in termination of services or cancellation of transactions.
2. Payment Terms
- We accept all major credit cards, debit cards, cash, and applicable third-party payment platforms (e.g., PayPal, Afterpay, etc.).
- All purchases must be paid in full at the time of transaction unless otherwise agreed in writing.
- Sales tax will be charged according to applicable California laws.
3. Product Information and Pricing
- We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occasionally occur, and we reserve the right to correct them at any time.
- Product availability is not guaranteed and may be limited by vendor stock, supply chain, or custom order timelines.
4. Returns and Exchanges
- All returns must comply with our official Return Policy. Please refer to our posted Return Policy for full details.
- Items returned without prior authorization or outside of policy will not be accepted or refunded.
- Custom, altered, or clearance items are final sale and non-returnable.
5. Repairs and Custom Work
- We take pride in offering expert in-house repairs and custom jewelry services. All work is performed with care and craftsmanship.
- Repair timelines are estimated and may vary depending on complexity, parts availability, or vendor delays.
- Temecula Jewelry Mart is not liable for damage caused by misuse, third-party repairs, or improper wear after the item leaves our premises.
- While we take all reasonable precautions, we are not responsible for minor wear, preexisting damage, or the fragility of aged or previously repaired items.
6. Warranties and Limitations
- Most new items come with a manufacturer’s warranty. We will honor these to the extent permitted and assist with any claim processes when possible.
- All warranties are void if the item has been altered, abused, or tampered with after sale.
- Our services and products are provided “as is” without any guarantees beyond the manufacturer’s stated warranty.
- We do not guarantee gemstone or metal integrity on estate or consignment jewelry unless explicitly stated.
7. Privacy Policy
- We collect customer information only for the purposes of transactions, communications, and service quality.
- Your personal information will never be sold or shared with third parties outside of essential business operations (e.g., shipping or repair vendors).
- All online transactions are protected using secure encryption.
8. Liability Disclaimer
- In no case shall Temecula Jewelry Mart, its owners, employees, or agents be liable for any indirect, incidental, punitive, or consequential damages of any kind related to your use of our services or products.
- Our total liability shall never exceed the amount paid by you for the product or service in question.
9. Governing Law
This agreement is governed by and construed in accordance with the laws of the State of California. Any disputes shall be handled in the courts of Riverside County, CA.
10. Changes to These Terms
Temecula Jewelry Mart reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted in-store and/or online. Continued use of our services after changes are made constitutes acceptance of the new terms.
Contact Information
Temecula Jewelry Mart
📍 26459 Ynez Rd Suite E. Temecula CA 92591
📞 951-296-9422
TJM
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